Everything to Know for Thanksgiving 2020
Mahalo for considering the Hawaiian Pie Company for your family's Thanksgiving. In anticipation of the busiest pie day/s of the year, we highly recommend ordering ahead of time to ensure you have the pie(s) that you desire. Whether you will be placing your order online through our website or calling us on the phone; please review all the details below prior to ordering as it will help you place your order and ensure that we have all the details we need.
Due to COVID 19, the safety of our customers and family is our top priority. Because of this all orders for Thanksgiving Week must be pre-ordered. We WILL NOT accept walk up traffic or same day sales.
-Pie of the Month for November-
-Special Thanksgiving Dates & Hours-
|DATE||What's Going On?|
|WED, NOV 18th||Last Day to Submit a Pre-order*|
|SAT, NOV 21st||Last Day to Cancel a Pre-order|
TUE - SAT, NOV 17 - 21
|OPEN 10am - 3pm|
|TUE, NOV 24th||Pre-order pickup from 9am to 4pm|
|WED, NOV 25th||
Pre-order pickup from 9am to 4pm
THU, NOV 26th
Pre-order pickup from 8am to 4pm
|FRI to THU, Nov 27 to Dec 3||CLOSED|
*CUTOFF for pre-orders may occur sooner if we reach capacity.
Please note we will be closed on Black Friday and Small Business Saturday (the two days AFTER Thanksgiving)…because in full disclosure, we’d like to have a little bit of a rest after the busy Thanksgiving holiday. AND so we can also catch up on all the new Netflix shows that have come out! We will resume pre-order pickups on Thursday, December 3rd.
-Thanksgiving Week Pre-Order Menu-
Only the following pies listed will be available to pre-order for Thanksgiving Week. Most are available for purchase both baked and frozen.
- Pumpkin Custard (baked only)
- Hawaiian Passion Pear
- Banana Foster
- Caramel Apple
- Pear Peach
- Pineapple Whip (baked only)
- Mini Pie 4-pack (baked only)
**NOTE - When ordering for Thanksgiving Week, be sure you are ordering from the Thanksgiving Pie Menu and NOT our Regular Pie Menu as not all pies are available to pre-order for Thanksgiving
-How to Pre-Order for Thanksgiving Week-
- ONLINE - Visit our Thanksgiving menu page, select the pie(s) you’d like to order, select a pickup day & time that works for you, and pay online [CLICK HERE for THANKSGIVING Pre-Order]
- VIA PHONE - Give us a call when we're open and have your order details handy (pies, quantities, pickup date & time, payment info)
What information do you need if I call in my pre-order?
We kindly ask that you provide the following information:
- Pies that you want (flavor/s, baked/frozen, quantity desired)
- Pick-up Date & Pick-up Time
- Your first and last name
- Contact information (phone & email)
- Credit/Debit card to pay for or hold your order
NOTE: We HIGHLY encourage you to place your order online. We will do our best to take orders over the phone, but we do anticipate a high number of calls and our first priority will be to take care of customers that are picking up at our shop. If you are unable to get through, please consider ordering online. We thank you for your understanding.
[ONLINE] Why can't I select a pickup during Thanksgiving Week?
For holidays such as Thanksgiving; we offer a special menu with specific offerings just for that week. When ordering for Thanksgiving Week, please be sure to order pies from the Thanksgiving Pie menu--otherwise our website will not offer a pickup during Thanksgiving Week.
While not all pies listed on our regular menu are available to pre-order during Thanksgiving, our more popular pies are listed on both menus. In these cases you still must order from the respective menu to pickup during certain dates:
- Orders to be picked up from NOW - November 21st: Regular Menu
- Orders to be picked up from November 24th - 26th: Thanksgiving Menu
Can I pick up my pre-order on Thanksgiving Day?
Yes. We will be "open" on Thanksgiving Day for anyone that places a pre-order for pickup on Thursday, November 26.
Can I have my order delivered?
Yes. After placing your pie order for Thanksgiving Week, click on the Elite Delivery link in your confirmation email or see the information on our Pie Delivery page. [ LINK HERE ]
Can I walk in and purchase pies on Thanksgiving Day?
No. For the safety of our customers and our family, all pies must be pre-ordered for Thanksgiving Week (November 24-26) and picked up at their specified pickup time.
Can I pick up my pre-order earlier than the pickup time I selected?
Possibly not. We do our best to ensure that your order will be ready for pick up a little bit before your scheduled pick up time. However, things can get busy and if you come too early we may have to ask that you come back at your scheduled pickup time.
Do I have to pre-pay for my Thanksgiving order?
Yes. Due to the logistical coordination involved as well as the large number of pies allocated for Thanksgiving we must ask for payment beforehand.
Can I CHANGE, CANCEL, or receive a REFUND for my order?
Yes! As long as you notify us before the end of business on Saturday, November 21 (the Saturday before Thanksgiving) you can make changes to your order or even cancel your order.
After Saturday, November 21 all pre-orders will be locked in and ALL SALES ARE FINAL (no refunds will be given).
What is the last day that I can place a pre-order for Thanksgiving?
As this year's Thanksgiving will be different from year's past due to COVID 19, all sales for Thanksgiving Week will be by pre-order. Tentatively the deadline for Thanksgiving pre-orders is:
WEDNESDAY, NOVEMBER 18 by 11:59pm
Should pre-orders "sell out", we may close Thanksgiving presale BEFORE November 18.
What happens if I don’t pick up my order on Thanksgiving Day?
We do our best to follow up with customers who may have forgotten to pick up their order. However, any orders NOT picked up on Thanksgiving, Thursday, November 26th, will be placed in a different home for Thanksgiving and will not be eligible for store credit or refund.
-General Info for November-
What FULL SIZE pies will you be offering during November?
Our featured pie of the month is Pumpkin Custard. If you love pumpkin pie or custard pie you should definitely pick one up! However, our most popular flavors (Passion Pear, Caramel Apple, and Pear Peach) will also be available throughout the month as well. As our menu changes and updates weekly, so definitely check with us early in the week for what we’re offering.
As this is a busy time for us, our lower stocked pies or other pies not on our Thanksgiving menu may not be available as they sell out as the month goes on. If you’d like a pie that’s not on our Thanksgiving menu for Thanksgiving; many of our pies our available to take home frozen to bake at home. We highly encourage you to pick up these pies frozen sooner rather than later.
What MINI pies will you be offering during November?
Our mini pie menu changes weekly as certain mini pies sell out and different mini pies are restocked. If you’d like to pick up mini pies, please check our menu at the beginning of each week. If you’d like to place a large order of mini pies (20 or more of one flavor), we encourage you to place an order at least a week in advance.
Will you be offering MINI PIES or SPECIALS during Thanksgiving Week?
YES to mini pies, NO to specials.
Because of our production schedule and higher than normal demand during Thanksgiving Week, we probably will not have time to make specials and the only mini pies we will be offering during this week will be in a pre-set four pack.
Should I order a pie ahead of time or should I pick one up?
For Thanksgiving 2020 you MUST place an order in advance. For the safety and well being of our customers and family we cannot accommodate walk up sales during Thanksgiving Week.
When should I order my pies for Thanksgiving?
Now! Fortune favors the bold. Good things don’t come to those that wait. We highly encourage you to place an order ahead of time so you can get the pies that you want for Thanksgiving Week.