Everything to Know About Pie Ordering for the Holidays
Mahalo for considering the Hawaiian Pie Company for your family's Christmas or New Year's. In anticipation of some of the busiest pie day/s of the year, we highly recommend ordering ahead of time to ensure you have the pie(s) that you desire. Whether you will be placing your order online through our website or calling us on the phone; please review all the details below prior to ordering as it will help you place your order and ensure that we have all the details we need.
Due to COVID 19, the safety of our customers and family is our top priority. Because of this all orders for Christmas Eve and New Year's Eve must be pre-ordered. We WILL NOT accept walk up traffic or same day sales.
-Pie of the Month for December-
(Available baked and frozen)
-Special December Dates & Hours-
|DATE||What's Going On?|
|SUN, DEC 20||Last Day to Pre-order for Christmas Eve*|
|MON, DEC 21 thru
THU, DEC 31
-Holiday Menu Ordering Only-
|MON - WED, DEC 21-23||OPEN - 10am to 3pm|
THU, DEC 24
Pre-order Pickup from 9am to 4pm
|FRI - SUN, DEC 25-27||Closed|
|SUN, DEC 27||Last Day to Pre-order for New Year's Eve*|
|MON - WED, DEC 28-30||OPEN - 10am to 3pm|
|THU, DEC 31
(New Year's Eve)
Pre-order pickup from 9am to 4pm
|Wednesday, January 1
(NEW YEAR'S DAY)
|January 2nd - 9th||Closed for Winter Cleaning|
*CUTOFF for pre-orders may occur sooner if we reach capacity.
Note that we will be closed for an extended period in early January, because in full disclosure, we’d like to have a little bit of a rest after the busy holiday season. AND so we can also catch up on all the new movies on The Hallmark Channel that we missed seeing!
-Holiday Pre-Order Menu-
Only the following pies listed will be available to pre-order for Christmas, New Year's, and pretty much the final days of 2020 (from December 21-31). Some of the pies listed (not all) are available for purchase both baked and frozen.
- Pumpkin Custard (baked only)
- Hawaiian Strawberry Guava (baked only)
- Hawaiian Passion Pear
- Strawberry Guava
- Caramel Apple
- Pear Peach
- Pineapple Whip (baked only)
*NOTE - When ordering for Christmas & New Year's, be sure you are ordering from the Holiday Menu and NOT our Regular Pie Menu as not all pies are available to pre-order for the holidays
-How to Pre-Order for Your Holiday Pies-
- ONLINE - Visit our Holiday menu page, select the pie(s) you’d like to order, select a pickup day & time that works for you, and pay online [CLICK HERE for HOLIDAY Pre-Order]
- VIA PHONE - Give us a call and have your order details handy (pies, quantities, pickup date & time, payment info)
What information do you need if I call in my pre-order?
We kindly ask that you provide the following information:
- Pies that you want (flavor/s, baked/frozen, quantity desired)
- Pick-up Date & Pick-up Time
- Your first and last name
- Contact Phone and Email (so that we can contact you on the off chance that you forget your order =)
- Credit/Debit card to pay for your order
[ONLINE] Why can't I select a pickup on Christmas or New Year's?
For special holidays such as Thanksgiving, Christmas, and New Year's; we have special menus with specific offerings for those holidays. When ordering for a specific holiday, please be sure to order from those specific menus--otherwise our website will not allow you to pickup on those holidays.
While not all pies listed on our regular menu are available to pre-order during the holidays, our more popular pies are listed on both menus. In these cases you still must order from the respective menu to pickup during certain dates:
- Orders to be picked up from NOW to December 19th: Regular Menu
- Orders to be picked up from December 21st - 31st: Holiday Menu
Can I pick up my pre-order on Christmas Eve or New Year's Eve?
Yes. We will be "open" on both Christmas Eve & New Year's Eve for anyone that places a pre-order pickup on December 24th or 31st.
How Does Christmas Eve and New Year's Eve Pickup Work?
Pickups for Christmas Eve (and possibly New Year's Eve) will work the same as for Thanksgiving Week. We'll ask that you park and leave your vehicle (socially distanced of course) and come to pickup your order from our orange tent in front off our shop.
Can I have my Christmas or New Year's order Delivered?
Yes. Elite Delivery will be providing delivery service for any orders placed on December 23rd, 24th, 30th, and 31st. After placing your pie order for any of those dates, click on the Elite Delivery link in your confirmation email or see the information on our Pie Delivery page. [ LINK HERE ]
Can I walk in and purchase pies on Christmas Eve or New Year's Eve?
No. For the safety of our customers and our family, all pies must be pre-ordered for the holidays and picked up at their specified pickup time.
Can I pick up my pre-order earlier than the pickup time I selected?
Possibly not. We do our best to ensure that your order will be ready for pick up a little bit before your scheduled pick up time. However, things can get busy and if you come too early we may have to ask that you come back at your scheduled pickup time.
Do I have to pre-pay for my Holiday Pie order?
Yes. Due to the logistical coordination involved as well as the large number of pies allocated for the holidays we must ask for payment beforehand.
Can I CANCEL or receive a REFUND for my order?
Yes! As long as you notify us before the end of business on the Mondays before Christmas and New Year’s (respectively) you can change your pickup time or even cancel your order. If you paid by credit card, your card will be refunded for the items you are cancelling.
After those Mondays all pre-orders will be locked in and ALL SALES ARE FINAL (no refunds will be given).
What is the last day that I can place a pre-order for Christmas Eve and New Year's Eve?
The final date to place pre-orders are:
- For Christmas Weekend: SUNDAY, DECEMBER 20 by 11:59pm
- For New Year’s Weekend: SUNDAY, DECEMBER 27 by 11:59pm
Should pre-orders "sell out", we may close Holiday presale BEFORE the cutoff dates listed above.
What happens if I don’t pick up my order on Christmas Eve or New Year's Eve?
We do our best to follow up with customers who may have forgotten to pick up their order. However, any orders NOT picked up on Christmas Eve or New Year's Eve will be placed in a different home for the holidays and will not be eligible for store credit or a refund.
-General Info for December-
What FULL SIZE pies will you be offering during December?
Our featured pie of the month is Strawberry Guava. It's one of our most popular pies and we haven’t had it in a while so you should definitely pick one up! However, our most popular flavors (Passion Pear, Caramel Apple, etc.) will also be available throughout the month as well. As our menu changes and updates weekly, be sure to check our ONLINE MENU as it updates with our inventory & sales and shows the most up to date pie offerings.
As this is a busy time for us, our lower stocked pies may not be available as they sell out as the month goes on.
What MINI pies will you be offering during December?
Again, our ONLINE MENU is the best way to see what mini pies we're offering at any given time. From now till December 19th we'll be offering a larger assortment of mini pies to choose from. However, from December 21-31 we will only be offering four different mini pies: Caramel Apple, Strawberry Guava, Passion Pear, and Blueberry Peach.
Will you be offering MINI PIES or SPECIALS on Christmas Eve & New Year's Eve?
We will be running specials from December 10-12 and December 17-19. Look for our weekly email or social media postings at the beginning of those weeks for what our specials will be.
For mini pies, we will be offering a small assortment of mini pies in our holiday menu (à la carte).
Should I order a pie ahead of time or should I pick one up?
For Christmas and New Year's you MUST place an order in advance. For the safety and well being of our customers and family we cannot accommodate walk up sales during this holiday period.
When should I order my pies for the holidays?
Now! Fortune favors the bold. Good things don’t come to those that wait. We highly encourage you to place an order ahead of time so you can get the pies that you want for Christmas & New Year's.