Though Thanksgiving is the busiest pie day of the year, it’s actually the month of December that is the busiest month of the year for us here at the shop. With that in mind we want to provide you with as much information as we can to make your pie experience as memorable and worry free as possible.
While all the information below is relevant, we have links to the different sections if there is something you’re really interested in . . .
2018 Holiday Hours & Closures
SUNDAY, December 23
10am – 2pm
MONDAY, December 24
9am – 3pm
SUNDAY, December 30
10am – 2pm
MONDAY, December 31
9am – 3pm
Christmas Day, December 25
New Year’s Day, January 1
Wednesday, January 2 – Saturday, January 5
We will be closed the first full week of January…because (full disclosure) we’d like to have a little bit of a rest after the busy Thanksgiving & Holiday season. AND so we can catch up on all the Hallmark Channel movies we missed that are on our DVR at home!
We will reopen for normal business operations on Tuesday, January 8th.
What FULL SIZE pies will you be offering during December?
Our featured pie of the month is Strawberry Guava and many of our most popular flavors (Passion Pear, Caramel Apple) will also be available throughout the month. As our menu changes and updates weekly, definitely check with us early in the week for what we’re offering. As this is a busy time for us, our lower stocked pies may not be available as they sell out as the month goes on.
What MINI pies will you be offering during December?
Our mini pie menu changes weekly and may even change 2-3 times a week during the month as certain mini pies sell out and different mini pies are restocked. If you’d like to pick up mini pies, please check with us that morning as our menu may change from day to day. If you’d like to place a large order of mini pies (10 or more of one flavor), we encourage you to place an order at least a week in advance.
Will you be offering MINI PIES or SPECIALS on Christmas Eve and New Year’s Eve?
Just like Thanksgiving, most people are picking up full size pies for gatherings and celebrations. Our focus on those days will be to make sure that everyone that wants a full size pie can get one. Space in our ovens is limited and on these big holidays we give priority to full size pies. However, if space allows or if we have the time, we will bake mini pies or specials. Long story short, if you see them that day we have them, if you don’t see them on that day we don’t have them.
Should I order a pie ahead of time or should I pick one up?
We highly recommend placing an order in advance. We will be baking pies throughout the day on Christmas Eve and New Year’s Eve for walk-in customers, but supply will be dependent on what we have on hand when you come in to the shop.
When should I order my pies for Christmas or New Year’s?
Now! Fortune favors the bold. Good things don’t come to those that wait. We highly encourage you to place an order ahead of time so you can get the pies that you want for Christmas and New Year’s.
How can I order my pies for Christmas or New Year’s?
- ONLINE – Visit our Holiday menu page, select the pie/s you’d like to order, select a pickup day & time that works for you, and pay online [CLICK HERE for CHRISTMAS or NEW YEAR’s Pre-Order]
- IN STORE – Visit us in shop and place your order in person.
- VIA PHONE – Give us a call and have your order details handy (pies, quantities, pickup date & time, payment info)
What information do you need when I call in my order?
We kindly ask that you provide the following information:
- Pies that you want (flavor/s, baked/frozen, quantity desired)
- Pick-up Date & Pick-up Time
- Your first and last name
- Contact information (phone & email)
- Credit/Debit card to pay for or hold your order
Can I pick up my pre-order on Christmas Eve or New Year’s Eve?
Yes. We will be open on Christmas Eve and New Year’s Eve from 9am to 3pm on each of those days.
Do I have to pre-pay for my Christmas or New Year’s order?
Yes. Due to the logistical coordination involved as well as the large number of pies allocated for the holidays we must ask for payment beforehand.
Can I CHANGE, CANCEL, or receive a REFUND for my order?
Yes! As long as you notify us before the end of business on the Friday before Christmas (Dec 21st) or the Friday before New Year’s (Dec 28) you can make changes to your order or even cancel your order. If you paid by credit card, your card will be refunded for the items you are cancelling. If you paid with cash you will receive a voucher/s to redeem for pie/s in the future.
After each respective Friday, all pre-orders will be locked in and ALL SALES ARE FINAL (no refunds will be given).
What is the last day that I can place a pre-order for the holidays?
Tentatively the deadline for holiday pre-orders are:
Christmas – FRIDAY, DECEMBER 21
New Year’s – FRIDAY, DECEMBER 28
However, a pre-order cutoff may occur sooner if we reach order capacity. Pies can still be purchased after the deadlines, but will be on a walk-in basis only.
What happens if I forget to pickup my order?
We ask for a contact number from you because on the off chance that you do forget to pick up; we do try to call and track you down. However . . . all pie orders paid and not picked up on Christmas Eve or New Year’s Eve will not be eligible for a store credit or refund.